The hotel offers amenities for your comfortable stay and unforgettable experiences
Heavenly Sauna!
“The sauna at Kempinski Wuxi was remarkable, offering adjustable steam and a fragrant wooden environment that significantly enhanced my relaxation.” view full review
Pristine Pool!
“The swimming pool was spacious and immaculate, allowing me to enjoy a refreshing swim without any skin irritation from harsh chemicals.” view full review
Delicious Room Service!
“I was impressed by the prompt room service that even reheated my meal from a popular local restaurant, delivering it perfectly presented.” view full review
Comfortable Accommodations!
“The Deluxe Apartment provided a comfortable and spacious environment, making my lengthy stay enjoyable with great amenities like a microwave and ample storage.” view full review
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
spacious rooms
great bathtub
limited nearby attractions
room type confusion
7.2/10
Very good
Rooms
8.3
Location
7.4
Service
7.6
Dining
7.5
Guest reviews
7.2/10
based on 8 reviews
4.5/5
based on 520 reviews
8.6
8.6/10 based on 56 reviews
#1 of 724 hotels in Wuxi based on Tripadvisor
Harold
United States,
April
2024
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were very comfortable and elegant, with interesting modern touches, but the temperature setting was slightly cold for my liking. The service was attentive and very helpful, making arrangements for tours and ensuring my needs were met. The location was not central but a short cab ride away from the tourist spots and a metro stop. The dining experience was satisfactory with a wide selection of food options. Overall, a decent stay with some room for improvement.
Rooms
8.0
The rooms were very comfortable with a nice L-shaped couch, large bathroom, large shower, and comfortable bathtub.
Service
9.0
The service was attentive and very friendly, assisting with setting up tours and ensuring my needs were taken care of.
Location
7.0
The location was not central but only a short cab ride away from tourist spots and a metro stop.
Dining
6.0
The dining experience was again mediocre but sufficient with a wide selection of western and Asian food.
Facilities
8.0
The facilities were excellent, providing services like room service, laundry, and tours/ticket assistance.
Francis
United States,
March
2024
6.6/10
The hotel had mixed experiences, with some positives like a pleasant smell in the rooms and a quiet location, while cleanliness and value for money were concerning aspects. The service was lacking attention to detail, especially in differentiating between room preferences. Dining stood out positively with a great selection, though service had room for improvement.
Rooms
5.0
The rooms had a nice smell but were not properly cleaned.
Service
6.0
The service was not attentive to specific requests but had some nice offerings like room service.
Location
7.0
The location was quiet and peaceful, but the distance to the city center could be an inconvenience.
Dining
8.0
The dining experience had a large selection but could improve on service.
Facilities
7.0
The facilities were decent in general.
Frank
United States,
March
2024
7.6/10
It was a pleasant stay overall with spacious and clean rooms, although service could use a bit more attention to detail. The location, while not central, offers a quiet retreat just a short ride from the city center. The dining options were satisfactory, and the facilities provided were well-maintained.
Rooms
8.0
The rooms were very large, comfortable, elegant, and clean, offering a good standard of stay.
Service
7.0
The service was generally good, although some areas like cleaning the fridge could be improved for a more thorough experience.
Location
7.0
The hotel is in a quiet area, not centrally located but just a short cab ride away from the city center.
Dining
8.0
The dining experience was good, with a variety of options including some western dishes.
Facilities
8.0
The facilities provided were well-maintained and added value to the overall stay.
Harry
United States,
January
2024
7.8/10
Staying at the hotel felt like a beacon in the room overlooking the largest square in Wuxi with a huge park right in front. The room temperature was slightly cold, around 17 or 18°C, which was okay. The room was spacious, bright, and offered a nice canal view. The service, especially at the Paulaner Bräu restaurant, was good and smooth. The staff provided helpful advice to a hungry family with 4 young kids who arrived late at 11 pm. The location is not central but only a short cab ride away and smelled nice. The dining experience, particularly at the Paulaner restaurant, was decent with a good selection of Western and Asian food. The hotel offers excellent facilities.
Rooms
8.0
The rooms were spacious, bright, and offered a nice canal view.
Service
8.0
The service, especially at the restaurant Paulaner Bräu, was good and provided helpful advice.
Location
7.0
The location is not central but only a close cab ride away.
Dining
7.0
The dining experience was decent with a good selection of Western and Asian food.
Facilities
9.0
The hotel offers excellent facilities.
Josephine
United States,
October
2023
8.0/10
The hotel's rooms were stunning, spacious, clean, and correctly furnished, with great bathtub and shower and many amenities. The service was friendly, helpful, and very professional. The location was very close to central Wuxi and convenient for errands. The dining experience offered a wide selection of western and Asian food. The facilities were well-equipped.
Rooms
9.0
The rooms were spacious, clean, and correctly furnished, with a great bathtub and shower and many amenities. They were also great, spacious, and bright with a nice canal view.
Service
8.0
The service was friendly, helpful, and very professional, assisting in setting up tours and providing helpful advice.
Location
8.0
The location was very close to central Wuxi and to all the places needed for errands. It was convenient for business appointments and within walking distance to shopping and dining options.
Dining
7.0
The dining experience was again mediocre but sufficient, offering a wide selection of western and Asian food. Indian dishes were also available.
Facilities
8.0
The facilities were well-equipped and met expectations.
Dale
United States,
June
2023
8.2/10
My stay at the hotel was fantastic! The rooms were very clean and nicely decorated, offering a great Wi-Fi connection. The view of the canal from my room was stunning, and the bathroom amenities exceeded my expectations. The only downside was the lack of nearby attractions apart from the museum.
Rooms
9.0
The rooms were stunning, spacious, and bright, with a nice canal view. The bathtub and shower were great, and there were many amenities provided.
Service
8.0
The staff was extremely friendly and efficient. They were helpful in arranging tours and taxi services. However, there was a funny incident about the room type preference.
Location
7.0
The hotel is in a quiet area but not near many attractions apart from the museum. However, the close proximity to central Wuxi made running errands convenient.
Dining
9.0
Dining at the hotel was excellent with a large selection. The food exceeded my expectations, especially the western dishes.
Facilities
8.0
The hotel offers a wide range of facilities to cater to various needs during the stay.
spacious rooms
limited nearby attractions
Jenny
United States,
June
2023
7.4/10
The hotel rooms were spacious, clean, and equipped with great amenities. The stunning canal view added to the bright and inviting atmosphere, making it a comfortable stay. However, the service was a bit inconsistent and lacking in responsiveness. The location, though not central, was peaceful and convenient for errands. Dining options catered more towards locals than international travelers.
Rooms
9.0
The rooms were spacious, bright, and had a nice canal view, along with fantastic amenities. The hot water shower and drinking water were excellent additions. The comfortable bed ensured a good night's sleep.
Service
6.0
While the service was helpful in arranging tours and taxi services, there were instances of poker face reactions and lack of responsiveness to queries, which affected the overall experience.
Location
8.0
The hotel's location, though not central, offered a quiet setting and was conveniently close to the necessary places for errands. It was a short cab ride away from the city center.
Dining
7.0
The dining experience leaned more towards local tastes rather than catering to international travelers. The selection was good, with some western dishes but could have had more variety.
Facilities
7.0
The hotel facilities were satisfactory, offering essential services like room service, car hire, and laundry. However, additional attention to service responsiveness could enhance the overall experience.
Robert
United States,
June
2023
8.8/10
I had an amazing stay at the hotel. The rooms were perfectly cleaned, and the housekeeping on the upper floors ensured I had a restful experience, overcoming the weariness of travel. The rooms were stunning, with a great bathtub, shower, and many amenities. The service was top-notch, especially with recommendations at the dining areas. The location was ideal, close to central Wuxi and all the places I needed to visit. The dining experience was delightful, with a good spread during breakfast. Overall, a fantastic stay with great value for money.
Rooms
10.0
The rooms were stunning, with a great bathtub, shower, and many amenities. Perfectly cleaned and very comfortable for a good rest.
Service
9.0
The staff provided excellent service, offering recommendations and ensuring I had a fantastic stay. From room service to tours/ticket assistance, everything was handled efficiently.
Location
8.0
The hotel is located very close to central Wuxi, making it convenient for all my errands. Although a little off the beaten track, it was in a quiet area and had a pleasant ambiance.
Dining
8.0
The dining experience was good, with a variety of western dishes and a satisfactory breakfast spread with fresh juices. Enjoyable for a good start to the day.
Facilities
9.0
The hotel facilities were great, offering all the necessary services and amenities for a comfortable stay, whether for leisure or work purposes.
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